FAQ

Ordering
Do I need an account to place an order?
No, you can check out as a guest. An account lets you track orders and view your order history.

Can I change or cancel my order?
Orders can be changed or canceled within 48 hours of purchase.

Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods.

Will I be charged additional fees?
All prices are in USD. Your bank may apply its own exchange rate or fees.

Is my payment secure?
Yes. All payments go through secure, encrypted payment gateways.

Shipping
How much is shipping?
Standard shipping is free on all orders.

How long does shipping take?
Processing: 1–3 business days. Delivery: 7–14 business days.

How can I track my order?
We email you a tracking number once your order ships.

Delivery Issues
What if I entered the wrong address?
Contact us within 48 hours to update it.

My order shows delivered but I didn't receive it.
Check with the carrier and your neighbors, then contact us within 7 days.

Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery.

Who pays for return shipping?
The customer, unless the item is defective or incorrect.

What if my item is damaged?
Contact us within 7 days of delivery with photos.

How long do refunds take?
Approved refunds are processed within 5–10 business days.

Contact
Email: service@verlaisie.com
Response time: within 24 hours on business days.